Content for these seminars focuses on concepts, processes and skills for engaging challenging conversations. Concepts introduce the characteristics of challenging conversations and conversational structures. We will develop a shared language that will support participants engagement of this challenge. Process focuses on strategies that support preparing for, initating and sustaining these conversations. High-level objectives include:

• Introduce new ways to analyze challenging conversations
• Offer an alternative stance to the participant's approach in difficult conversations
• Learn strategies for structuring conversations that support shared learning and effective decision-making
• Learn communication strategies necessary for engaging in critical conversations.